Help Center

Let customers find the answer before they ask

Publish a branded Help Center in minutes. Customers search, read and chat in one place, so your team can focus on the conversations that need a person.

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No code needed. Publish when you're ready.

The Help Center settings in Fellix: the help centre home previewed with its search and collections, the desktop, tablet and mobile switch, and the template, font and colour controls

What it does

Everything a customer needs, in one searchable place

Organise articles into collections, publish in more than one language, and let customers start a chat when an answer isn't enough.

Browse by collection

Group articles into collections such as Getting started or Billing, so customers reach the right guide in a click.

Search that answers

A search bar sits front and centre, so customers reach the article they need without opening a ticket.

Publish in more than one language

Offer each article in more than one language, with a language switcher built into the Help Center.

In the product

Set up in minutes, with no code

Pick a look, set your address and preview on desktop, tablet and mobile before you publish. Edit anytime from the dashboard.

Your brand, your domain

Run it on help.yourcompany.com or a path on your own site, in your own styling.

Chat right on the page

Customers can start a chat from the Help Center when an article isn't enough.

Found by search engines

Sitemap, Google Analytics and search verification built in.

Collections and articles in the Help Center editor: General, Getting Started, Integrations, Channels, Billing & Plans and Troubleshooting, each with its article count

Where it pays off

Fewer repeat questions

P / 1

Customers ask the same questions all day.

Publish the answer once and every customer can find it, any hour, without waiting for a reply.

P / 2

Your help content lives in one tool, support in another.

The Help Center sits beside your inbox, chat and AI agent, so one login covers support, content and settings.

P / 3

A second language means a second site.

Add a language and publish the same collections, article by article, with a switcher for your customers.

Stack comparison

Help center today vs. with Fellix

SetupStatus quoA developer ticket and a sprint to publish a site.FellixPick a style, set the address, publish. No code needed.

LanguagesStatus quoSeparate sites or copies for each market.FellixOne Help Center with a built-in language switcher.

DomainStatus quoStuck on a vendor subdomain.FellixYour own domain, subdomain or a path on your site.

Live chatStatus quoCustomers leave the docs to reach a person.FellixStart a chat from the Help Center itself.

VisibilityStatus quoHope people find it on search.FellixSitemap, search verification and Google Analytics included.

PreviewingStatus quoPublish first, check on real devices later.FellixPreview desktop, tablet and mobile before you publish.

Integrations

Connect Fellix to the tools your data already lives in

Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.