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Products
Front DeskThe agentic inbox that greets, qualifies, and escalates.AgentsContact records built from the conversation itself.AI AnalysisEvery conversation read for you, beside the thread.LivechatWhere your agents take over and close the conversation.AppointmentsBooking that happens inside the chat, from your calendar.PipelineContact records built from the conversation itself.Meta Ads & CampaignsAd-driven leads in, WhatsApp campaigns out.AnalyticsConversations, campaign attribution, and pipeline health.Team ManagementTeams that own channels, with roles per member.AI CopilotComing soonAn assistant beside your team across the product.
Channels
WhatsAppProduct questions, order status, and cart recovery.InstagramDMs, story replies, and comments from your catalogue.Web chatA page-aware widget that greets, answers, and qualifies.Facebook MessengerPage messages and Click-to-Messenger conversations.
Solutions
Retail & TechnologyAnswer the question that decides the sale.EducationEvery admissions question, answered instantly.Travel & hospitalityAvailability and check-in, at every hour.ClinicsTurn ad clicks into tracked, qualified leads.HealthcareSessions, tests and home visits, booked in the chat.Real EstateSee how Fellix is tuned to your industry.
Resources
MCP serverWork in Fellix from Claude, ChatGPT or Cursor.BlogPractical thinking on AI customer conversations.CompanyWho we are and why we built Fellix.BrandLogos, colour, and type for press and partners.TermsThe agreement that governs your use of Fellix.SupportChat with the team, email us, or get help with billing.
Pricing
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Support

Ask in the chat on this page, write to us, or find a guide in the help centre. Questions about a charge are answered below.

The chat appears here. If it does not, write to [email protected].

  • Email

    For anything you would rather put in writing, a charge you want to ask about included.

    [email protected]

  • Help centre

    Connecting channels, setting up the AI agent and working with your team, step by step.

    help.fellix.ai

  • Developer docs

    The website chat widget, the REST API, Zapier and the MCP server.

    docs.fellix.ai

  • Status

    Whether Fellix is up right now, and what happened in past incidents.

    status.fellix.ai

Fellix is provided by Fellix AI OÜ, a company registered in Estonia. The team works from Istanbul.

Billing

Where do I change my plan or card?

In the app, under Settings → Billing. Only the organization's owner sees that page. Change plan opens the plan chooser; Manage plan opens Stripe's billing portal, where you update the card the plan is charged to.

Where are my invoices?

On the same Billing page in the app: every invoice, with a link to view it and its PDF. Stripe, which processes our payments, keeps them in its billing portal as well.

What does the charge look like on my statement?

It reads FELLIX.AI. If you see that charge and do not know what it is, write to [email protected] before you dispute it with your bank, and we will tell you which organization and plan it belongs to.

How do I cancel?

From Settings → Billing → Manage plan in the app. Your plan stays active until the end of the period you have paid for and is not renewed after it. During the 7-day trial on your first plan, cancel before day 8 and nothing is charged.

Do you give refunds?

We do not refund partial periods, as our Terms of Service say. If you think you were charged by mistake, write to [email protected] with the invoice number and we will look into it.