Auto-booking that syncs with your calendars
Fellix checks live availability in the calendars you already use and books visitors straight into free slots, so nothing gets double-booked.
Web chat
A chat widget that greets, answers, and books appointments on your own site
Visitors get a specific answer from your catalogue and policies instead of a search box, and every conversation reaches your team already qualified.
Add one snippet to your site. No developer required.
Capabilities
Four ways Fellix runs web chat for you
A Help Center inside the chat widget
Visitors search your articles and get answers from your knowledge base without leaving the chat, with a person one tap away when they need one.
Auto-escalate to a human agent
When a question needs a person, Fellix hands the chat to your team and alerts whoever is available, with the full conversation attached, so no one has to repeat themselves.
Greet with context, not a generic prompt
The widget opens with a message matched to the visitor: the page they are on, whether they have written before, or a moment your site reports, like a cart left behind, so the first message is already relevant.
Getting started
From setup to first conversation, your agent is ready in minutes
Connect your channels, teach Fellix your business, and go live. No code required.
Comparison
Site chat today vs. with Fellix
Answer qualityStatus quoA link to a help article and a hope it is the right one.Fellix AIA specific answer drawn from your catalogue and policies.
Out of hoursStatus quoNothing until the next working day.Fellix AIAnswered the moment it is asked, every night and weekend.
QualificationStatus quoYour team asks the same opening questions every time.Fellix AIIntent and details gathered before a person joins.
Context on handoffStatus quoThe agent starts from nothing.Fellix AIThe conversation, the page each message came from, and the visitor’s details attached to the thread.
CoverageStatus quoA separate tool from your social channels.Fellix AIOne inbox alongside WhatsApp, Instagram, and Messenger.
Volume spikesStatus quoResponse times slip during a launch or a sale.Fellix AIThe agent absorbs the volume; your team handles what needs judgement.
Integrations
Connect Fellix to the tools your data already lives in
Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.
Learn more
Frequently asked questions
How do I install the widget?
Paste one line of HTML before the closing body tag of each page that should show the chat. Your channel’s line, with its key already in it, is in the Fellix dashboard. The script loads without holding up your page, and the conversation runs in its own frame, so your styles and ours never touch.
Can I control when it appears and on which pages?
Yes. Add the snippet only to the pages that should have it, or keep it everywhere and hide the bubble on pages with a button of their own. Proactive messages follow rules you write in the dashboard: the page address, new or returning visitors, a moment your site reports such as a started checkout, and how long to wait before the message shows. With the AI agent switched off, the chat shows as away outside your business hours.
Does it answer from my product catalogue?
It answers from what you teach it: your website, which it reads again when the site changes, documents you upload such as a price list or a catalogue, text you write in, and pages from Notion or Google Drive. It does not read a live store feed, so stock levels are only as current as the pages and files it learned from.
What information passes to my team on handoff?
The whole conversation, the page the visitor was on when they wrote each message, a short summary of what they asked about, and the details they gave: a name, email or phone from the pre-chat form, or from your own sign-in when your site passes a signed identity. Anything else your site tells the widget about the visitor, such as their plan, shows alongside.
Can it run in more than one language?
Yes. The widget follows your page’s language, or the visitor’s browser if you prefer, and ships in English, Turkish, German, Spanish, French, Arabic and Russian, with Arabic shown right to left. The AI agent replies in the language the visitor writes in, from the same knowledge base.
Does it work on mobile browsers?
Yes. On a phone the chat opens full screen, so the conversation has the whole display, and the same thread follows the visitor as they move between pages. You can keep proactive messages off phones from the channel’s settings.