Healthcare

Every service, every team, one place clients can ask

Physiotherapy, labs, home care or wellness: Fellix answers questions about your services, prices and opening hours on WhatsApp, Instagram and your website, books sessions and visits into your calendar, and hands anything clinical to your team.

Start 7-day trial Book a Demo

A client books a Thursday evening sports massage in the Fellix chat on a physiotherapy website, with a reminder set for the day before.

Where the week disappears

Several services, several teams, and clients who message whenever suits them

Out of hours

Clients ask when you are closed

A home visit or a test is usually arranged in the evening, by the client or a relative. Fellix answers on WhatsApp, Instagram, Messenger or your website at any hour, and books the slot when one is free.

Many teams

One front door for every service

Physiotherapy, the lab and home care each keep their own numbers and channels. Conversations land with the team that covers them, in one shared inbox, instead of being forwarded around.

Visits

A missed visit is an empty hour

Clients get a confirmation and a reminder the day before, and can reschedule or cancel from their own link, so the slot goes back on offer instead of standing empty.

Fellix reading a website, with its products, policies and FAQs each marked as learned

A test question to the agent, with a correction being added to its answer

Website chat, WhatsApp and Instagram switched on, Messenger ready to switch on

Getting started

From setup to first conversation, your agent is ready in minutes

Connect your channels, teach Fellix your business, and go live. No code required.

Train itLoad each service, from sessions and tests to home visits, with prices and preparation notes, then let Fellix read your website for the rest.

Test itPut real client questions to it, check what it will book and what it hands to a person, and add anything it must never say.

Activate itConnect your calendar, give each team its channels, and go live on WhatsApp, Instagram and your website.

Built for care businesses

From the first question to the visit on the calendar

Booked from your real calendar

Connect Google Calendar, Outlook or Calendly. The AI offers only times that are free, then confirms the booking or holds it for your team to approve.

Confirmations and reminders

Clients get a confirmation when a session or visit is booked and a reminder the day before, and can cancel or reschedule from their own link.

Answers from what you gave it

Services, prices, preparation notes and opening hours come from your knowledge base. The agent never invents a service or a price, and says so when it does not know.

Clinical questions go to a person

The agent books and informs; it does not advise. Anything outside what you have answered goes to your team with the whole conversation attached.

One record per client

Every channel a client uses lands on one contact record, with their conversations and past and upcoming appointments together.

A team for each service

Physiotherapy, lab and home care teams each take the numbers and channels they cover, in one inbox the whole business shares.

Stack comparison

Care front desk today vs. with Fellix

Evening and weekend enquiriesStatus quoWaiting until someone is back in, often lost by then.Fellix AIAnswered instantly from your own information, any hour.

Booking a session or visitStatus quoBack and forth over times, or a link to a separate booking page.Fellix AIBooked in the conversation from your live calendar.

Double bookingsStatus quoA risk whenever two people are scheduling at once.Fellix AIPrevented by checking the connected calendar first.

Several servicesStatus quoEach team watches its own phone, and messages get passed along.Fellix AIEach conversation reaches the team that covers its channel.

Reminders and changesStatus quoPhoned or messaged by hand, when someone remembers.Fellix AIConfirmation and day-before reminder sent; clients reschedule themselves.

Clinical questionsStatus quoAnswered by whoever picks up the message.Fellix AIHanded to your team with the full conversation attached.

Integrations

Connect Fellix to the tools your data already lives in

Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.