Answer product and stock questions
Trained on your catalogue and policies, the agent replies to sizing, availability, and shipping questions the moment they arrive.
WhatsApp AI
WhatsApp AI that answers, qualifies, and follows up
Product and order questions answered instantly, leads captured and tagged, and follow-ups sent — on the app your customers already have open. Voice calls included.
Connect your WhatsApp Business account in under 3 minutes.
Why WhatsApp
Your emails get ignored. Your WhatsApp messages get read.
Customers already have the app open, and messages arrive with sound.
Capabilities
Four ways Fellix runs WhatsApp for you
Handle order status and returns
Customers get real answers about their order without waiting, and returns follow your actual policy rather than a guess.
Turn every DM into a tracked lead
Conversations are captured, tagged Hot, Warm, or Cold, and moved through the pipeline like any other deal.
Convert ad clicks into conversations
Click-to-WhatsApp campaigns from Meta are attributed automatically, from click through to Won.
Getting started
From setup to first conversation, your agent is ready in minutes
Connect your channels, teach Fellix your business, and go live. No code required.
Comparison
WhatsApp support today vs. with Fellix
Response timeStatus quoAnswered when someone next opens the inbox, often the following morning.Fellix AIAnswered instantly from your catalogue and policies, at any hour.
After-hours messagesStatus quoGo unanswered until the next shift starts.Fellix AIHandled the moment they arrive, every night and weekend.
Lead captureStatus quoA product question in a DM that nobody follows up on.Fellix AICaptured, tagged, and tracked through the pipeline automatically.
Ad attributionStatus quoNo reliable way to tell which campaign drove the sale.Fellix AIEvery Click-to-WhatsApp conversation traced from click to Won.
EscalationStatus quoEverything reaches a person, urgent or not.Fellix AIOnly the exceptions reach a person, with full context attached.
Volume spikesStatus quoResponse times slip during a launch or a sale.Fellix AIThe agent absorbs the volume; your team handles what needs judgement.
Integrations
Connect Fellix to the tools your data already lives in
Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.
