Travel & Hospitality

Answer availability, rates, and check-in questions at every hour, on every channel

Fellix answers booking and stay questions on WhatsApp, Instagram, and your website, captures guest details for your team, and hands off the moment a question needs a person.

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The Fellix dashboard showing resolved guest conversations and pipeline outcomes

Where the week disappears

The same booking questions, at every hour, on every channel , Fellix can answer them all.

Agentic FrontDesk

Front desk fields the same check-in and amenity questions all day, between everything else.

Fellix answers from your real rates and availability, on WhatsApp, Instagram, or your website, any hour, in the guest’s own language.

Follow-up

A guest’s contact details get lost between a DM, a call, and a booking form.

Name, phone, and email are captured directly from the conversation and land in one record, ready for your team to follow up.

Bookings Built-in

A guest asks about availability, Fellix check them for you, Bookings made in conversation

Fellix reads your connected calendar before offering a time, so it never proposes a slot that is already taken.

Built for your needs

Every guest conversation, handled around the clock

See every conversation the moment it happens, with the context your team needs to jump in without asking the customer to repeat themselves.

WhatsApp, Instagram, and web, in one queue

WhatsApp, Instagram, Messenger, and website chat in one queue. Escalated, in-progress, and resolved conversations sorted automatically.

Multi-language by default

Answer prospective students in whatever language they write in, without hiring for every language you recruit in.

Auto-captured contact info

Names, phone numbers, and emails are pulled from the conversation as they’re shared. No forms, no manual data entry.

Agents answers in what you told them

Upload your programs, fees, and deadlines once; the AI agent answers from that list and nothing else.

Escalate conversation to right person

Assign certain staff members to specific channels and numbers, so the right conversations reach the right people automatically.

Every conversation becomes a lead

Prospects are tagged and moved through your enrollment pipeline automatically, from first question to enrolled.

Training a Fellix agent on a product catalogue before it goes live

Getting started

From setup to first conversation, your agent will ready in minutes

Connect your channels, teach Fellix your business, and go live. No code required.

1Train itPoint Fellix at your store. It crawls products, prices, policies, and FAQs, and you add custom instructions to fine-tune the tone.
2Test itAsk the questions your customers actually ask, review what comes back, and correct anything off. It learns from every fix.
3Activate itTurn it on for web chat, then expand to WhatsApp, Instagram, and Messenger from the same knowledge base.

Stack comparison

Front desk today vs. with Fellix

Answering availability questionsStatus quoAnswered whenever staff can get to the message, often hours later.Fellix AIAnswered instantly from real availability and rates, any hour.

Check-in and amenitiesStatus quoFront desk repeats the same answers between in-person guests.Fellix AIAnswered automatically, freeing staff for the guest in front of them.

Capturing guest detailsStatus quoTyped by hand from a DM or a call after the fact.Fellix AICaptured automatically from the conversation, ready in one record.

Pricing and availability accuracyStatus quoRisk of quoting a rate or room that’s no longer available.Fellix AILeft blank when uncertain, so a person confirms instead of guessing.

After-hours enquiriesStatus quoGo unanswered until the next shift.Fellix AIAnswered immediately, any hour, any night.

Channel coverageStatus quoPhone and email only, or a different tool per channel.Fellix AIWhatsApp, Instagram, voice, and web, in one queue.

Integrations

Connect Fellix to the tools your data already lives in

Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.