Clinics

Every patient enquiry answered, every free slot booked

Fellix answers questions about your treatments, prices and opening hours on WhatsApp, Instagram and your website, books appointments straight into your calendar, and hands anything clinical to your team.

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Fellix answers patient and booking questions across WhatsApp, Instagram and your website.

Where the week disappears

The front desk answers the same questions all day, and still misses the evening ones

Out of hours

Patients ask when the clinic is closed

Most people message about a treatment in the evening, after work. Fellix answers on WhatsApp, Instagram, Messenger or your website at any hour, from the services, prices and opening hours you gave it.

Campaigns

Ad enquiries that never become a booked visit

Every conversation that starts from a Facebook or Instagram ad is captured, tagged and tracked through to a booked appointment, so you can see which campaign actually filled the diary.

Bookings

Five messages to agree a time

Fellix reads your connected calendar, offers only slots that are genuinely free, and books the appointment inside the conversation, with no booking link for the patient to abandon.

Fellix reading a website, with its products, policies and FAQs each marked as learned

A test question to the agent, with a correction being added to its answer

Website chat, WhatsApp and Instagram switched on, Messenger ready to switch on

Getting started

From setup to first conversation, your agent is ready in minutes

Connect your channels, teach Fellix your business, and go live. No code required.

Train itLoad your treatments, prices, preparation notes and opening hours, then let Fellix read your website to fill in whatever is missing.

Test itPut real patient questions to it, check what it will book and what it hands to your team, and add anything it must never say.

Activate itConnect your calendar and go live on WhatsApp, Instagram and your website, so evening enquiries are booked by morning.

Built for clinics

From first question to the patient in the chair

Booked from your real calendar

Connect Google Calendar, Outlook or Calendly. The AI checks availability before offering a time, and either confirms the booking or holds it for your team to approve.

Confirmations and reminders

Patients get a confirmation when the appointment is booked and a reminder the day before, and can cancel or reschedule from their own link, so a freed slot goes back on offer.

Answers from what you gave it

Treatments, prices, preparation notes and opening hours come from your knowledge base. The agent never invents a service or a price, and says so when it does not know.

Clinical questions go to a person

The agent books and informs; it does not advise. Anything outside what you have answered is handed to your team with the whole conversation attached.

One record per patient

Every channel a patient uses lands on one contact record, with their conversations and past and upcoming appointments together.

One inbox for the whole front desk

WhatsApp, Instagram, Messenger, website chat and email in one queue, with teams assigned to the numbers and channels they cover.

Stack comparison

Clinic front desk today vs. with Fellix

Evening and weekend enquiriesStatus quoWaiting until the front desk opens, often lost by then.Fellix AIAnswered instantly from your own information, any hour.

Booking an appointmentStatus quoBack and forth over times, or a link to a separate booking page.Fellix AIBooked in the conversation from your live calendar.

Double bookingsStatus quoA risk whenever two people are scheduling at once.Fellix AIPrevented by checking the connected calendar first.

Reminders and changesStatus quoPhoned or messaged by hand, when someone remembers.Fellix AIConfirmation and day-before reminder sent; patients reschedule themselves.

Clinical questionsStatus quoAnswered by whoever picks up the message.Fellix AIHanded to your team with the full conversation attached.

Ad attributionStatus quoNo way to tell which campaign brought the booking.Fellix AIEvery ad-driven conversation traced to the appointment.

Integrations

Connect Fellix to the tools your data already lives in

Fellix reads and writes to your CRM, storefront, calendar and helpdesk — so every conversation starts with real customer context, and every outcome lands back in the stack your team already works in.