Channels
One agent. Every channel your customers already use.
WhatsApp, Instagram, Facebook Messenger, web chat, and email run from one Front Desk inbox and one knowledge base. Train the agent once and it answers the same way everywhere.
All channels
Pick the channel. The agent already knows what to say.
Fellix runs one AI agent across every channel your customers use. Train it once and it answers, qualifies, and escalates the same way on all of them, with the same knowledge and the same tone of voice.
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WhatsApp
Product questions, order status, and cart recovery on the app they already use. - Learn more
Instagram
DMs, story replies, and comments answered from your live product catalogue. - Learn more
Messenger
Page messages and Click-to-Messenger ads, with the full thread attached. - Learn more
Web chat
A page-aware widget that greets, answers, and qualifies before handoff. - Learn more
Email
Routine email answered from real order data, threaded and routed correctly.
Why one agent
Four channels, one knowledge base
Most teams run a different tool per channel, so answers drift and nobody can see the whole conversation. Fellix keeps one agent, one inbox, and one source of truth.
Train once, answer everywhere
Business info, FAQs, documents, and never-say phrases live in one knowledge base. Update it once and every channel changes together.One Front Desk inbox
Every conversation lands in the same queue with its channel, its history, and its lead status attached. No tab-switching.Consistent escalation rules
Set what the agent may confirm and when it must hand off. Those rules hold on WhatsApp exactly as they do on web chat.