Answer routine email instantly
Order status, shipping, returns, and policy questions handled with real data, not a templated acknowledgement.
Email
Clear the inbox that never empties
Routine email answered instantly with real order and policy data, threaded correctly, and escalated to your team only when it genuinely needs a person.
Connect your support mailbox in under five minutes.
Why Email
Email is where the slow questions go to wait
Customers expect a same-day reply and usually get a next-day one, because every message is handled by hand.
[ 00% ]
Share of support email that is routine and repeatable.
[ 00% ]
Conversations resolved without a human stepping in.
[ 00 hrs ]
Time returned to the team each month.
Figures are placeholders. Swap in Fellix data and cite the source here before this page ships.
How it works
Five steps from connection to first reply
Connected to first answered email in under twenty minutes.
- 1
Connect your mailbox
Authenticate your support address from the Fellix dashboard. Existing threads stay intact.
- 2
Sync orders and catalogue
Order, shipping, and product data flow in so replies quote real facts.
- 3
Load your knowledge base
Add policies, macros, FAQs, and the phrases the agent must never use.
- 4
Set tone and handoff
Match your house voice and decide which categories always reach a person.
- 5
Go live in Front Desk
Email joins the same queue as chat, with threading and history preserved.
Capabilities
Four ways Fellix runs email for you
Thread and route correctly
Replies stay in thread, land with the right owner, and never split a conversation in two.
Draft for review when it matters
Sensitive or high-value messages arrive as a draft your team approves rather than an auto-send.
Escalate with the full history
Anything outside policy routes to a person with the order, the thread, and the customer record attached.
Comparison
Support inbox today vs. with Fellix
Order questionsStatus quoAn agent looks up the order by hand before replying.Fellix AIAnswered directly from live order data.
ThreadingStatus quoReplies split into new tickets and lose context.Fellix AIKept in thread with full history.
Tone consistencyStatus quoVaries by who picks up the message.Fellix AIOne configured voice across every reply.
Sensitive messagesStatus quoHandled in the same queue as everything else.Fellix AIDrafted for approval rather than sent automatically.
CoverageStatus quoA separate helpdesk from your chat channels.Fellix AIOne inbox alongside every other channel.
Volume spikesStatus quoResponse times slip during a launch or a sale.Fellix AIThe agent absorbs the volume; your team handles what needs judgement.