Terms of service

1. The service

We grant you a non-exclusive, non-transferable right to access and use Fellix AI, a cloud-based people operations system, solely for your internal business purposes. We will do our best to keep it available, fast, and improving — but we reserve the right to modify or discontinue features at any time. If we materially reduce the core functionality of the service, we will give you at least 30 days’ prior notice.

We may use subcontractors and third-party infrastructure to deliver the service, and we remain responsible for their work under these terms. We retain all right, title, and interest in and to the service, including all underlying software, models, content, and intellectual property.

2. Acceptable use

Permissions. You are responsible for configuring user roles and access permissions within the service. We are not responsible for the consequences of permission settings configured by your administrators.

Use limits. To protect the service for all customers, we may set and enforce reasonable usage limits across any access method, including our web interface, public API, MCP server, and in-product AI agent.

You may use the service only for lawful purposes and in accordance with these terms. You may not:

• Reverse engineer, decompile, or attempt to extract the source code
• Use the service to develop or train a competing product or service
• Resell or sublicense access to third parties
• Use the service to store or transmit illegal content
• Attempt to gain unauthorised access to our systems or other customers’ data
• Interfere with the availability or performance of the service

3. Third-party integrations

The service integrates with third-party tools such as Slack and calendar providers. Those integrations are subject to the third party’s own terms. We are not responsible for how they handle your data or whether they stay available.

4. Payment

Pricing. Subscriptions are priced per active user, in accordance with the plan and rates set out on our pricing page, which forms part of these terms. Your base charge for each billing period is calculated from the number of active users on your account at the start of that period.

Billing cycles. You can choose monthly or annual billing. Annual plans are billed upfront for the full year at a committed user count — that commitment is non-refundable.

Price changes. Any change applies only at your next renewal. We will give you at least 60 days’ written notice before a price change takes effect.

Refunds. We do not offer refunds for partial periods. If you cancel, your access continues until the end of the current billing period.

5. Term and termination

Cancellation by you. You can cancel your subscription at any time from your account settings. Access continues until the end of the billing period.

Termination by us. We may terminate your account for material breach of these terms if you fail to cure the breach within 30 days after we give you written notice describing it.

Your data after termination. We will keep your data for 30 days after termination so you can export it in a commonly used, machine-readable format. After that, we will delete it from our active systems and backups.

6. Warranties and disclaimers

To the maximum extent permitted by law, we provide the service as is and as available. While we work hard to keep it reliable and accurate, we make no warranties — express or implied — about uptime, fitness for a particular purpose, merchantability, or freedom from errors.

7. Indemnification

By us. We will defend you against any third-party claim alleging that your use of the service, as permitted under these terms, infringes that third party’s patent, copyright, trademark, or trade secret rights.

By you. You will defend us against any third-party claim arising from your data, your use of the service in breach of these terms, or your violation of any third party’s rights.

8. Limitation of liability

Liability cap. Our total aggregate liability arising out of or related to these terms is limited to the greater of the fees you paid us in the 12 months preceding the event giving rise to the claim, or the annualised equivalent of your subscription.

Excluded damages. Neither party is liable for any indirect, incidental, special, consequential, or punitive damages, including loss of revenue, profits, data, or goodwill.

9. Confidentiality

Each party will keep the other’s confidential information strictly confidential, use it only for the purposes of this agreement, and protect it with at least the same care used for its own confidential information. These obligations apply for five years after the date of disclosure.

10. Data and privacy

Your data belongs to you. You own everything you put into the service. To deliver the service, you grant us a non-exclusive, worldwide, royalty-free licence to host, copy, process, transmit, and display your data solely as necessary to provide the service to you.

AI and model training. We do not use your data to train, fine-tune, or otherwise develop any generative AI or machine learning model, whether ours or a third party’s, except with your separate, specific, opt-in consent.

Security. We maintain appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, and regular security reviews.

11. General

Governing law. These terms are governed by Finnish law. Any disputes that cannot be resolved between us will be settled by arbitration in Helsinki, Finland.

Changes to these terms. If we make material changes, we will notify you at least 30 days before they take effect. Continuing to use the service after that means you accept the updated terms.

Entire agreement. These terms, together with our Privacy policy, the DPA, and any order form signed between us, make up the entire agreement between us.